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Service Tools

Trilogy Service Tool

The Trilogy Service Tool is a diagnostic and configuration tool designed for ClimateMaster's geothermal heat pump systems. It allows technicians to install, configure, and update system firmware, providing access to real-time diagnostics, fault history, and operational settings to enhance the efficiency and performance of the units.

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  • Overview
  • Features
  • Specs
  • Resources

Overview

The Trilogy Service Tool is designed for the installation, configuration, and diagnostics of Trilogy geothermal heat pump systems. It features a user-friendly interface that allows technicians to connect via USB to the unit's EXM board, enabling real-time monitoring and adjustments. The tool provides access to critical operational data, including fault history, system flow, and component details, enhancing troubleshooting efficiency. Additionally, it supports firmware updates through its Bootloader function, ensuring that the system operates with the latest software enhancements. The Trilogy Service Tool is an essential resource for maintaining optimal performance in geothermal heating and cooling applications.

Features

Standard Features

  • Installation requires administrator access for the USB-CM driver.
  • Service Tool software installation initiated by running TSTSetup_V120.exe.
  • Connect the 5 ft cable to the EXM STAT port for operation.
  • Service Tool allows viewing and changing unit operation aspects.
  • Diagnostics button provides information on unit operation, including faults.
  • Settings button enables configuration options for equipment and thresholds.
  • Fault history can be accessed to review the last five faults in memory.
  • Real-time system flow data can be monitored via the System Flow button.
  • Bootloader function allows firmware updates for the EXM board.
  • Zone configuration settings include setting zone size and damper timing.

Configurable Options

  • Installation requires administrator credentials
  • Connect the USB dongle after installing the driver
  • Service Tool software installation is initiated via TSTSetup_V120.exe
  • The Service Tool connects to the EXM STAT port for operation
  • Initial data download takes approximately 30-45 seconds
  • Diagnostics button provides access to current unit operation information
  • Settings button allows for configurable options such as equipment settings and thresholds
  • Service mode enables manual operation for testing various operational modes
  • Fault history can be viewed to capture unit conditions at the time of faults
  • Bootloader allows firmware updates to the EXM without replacing the board

Performance Specifications

Performance specifications not applicable to this product.

Resources

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