ClimateMaster FAQ
Welcome to the ClimateMaster FAQ page—your go-to resource for quick, reliable answers to all things geothermal. From troubleshooting to expert tips, this guide provides actionable solutions to keep your systems running at peak performance. Navigate topics with ease and get the support you need, when you need it.
What is a geothermal heat pump?
A geothermal or “ground-source” heat pump is an electrically-powered device that uses the natural heat storage ability of the earth and/or the earth’s groundwater to heat and cool your home or business at very high efficiencies.
How does a geothermal pump work?
Geothermal heat pumps use the constant temperature of the earth as the exchange medium instead of the outside temperature (like traditional systems). Like any type of heat pump, geothermal heat pumps can heat and cool and if supported supply the home with hot water. Using refrigeration, the geothermal heat pump removes heat energy stored in the earth and transfers it to the home.
How is heat transferred between the earth and the home?
The earth can absorb and store heat energy. To use that stored geothermal energy, heat is extracted from the earth through a liquid medium (water or an anti-freeze solution) circulated in the ground via open or closed earth loops and is transferred to the heat pump heat exchanger. There, the heat is used to heat your home. In the summer, the process is reversed, and indoor heat is extracted from your home and transferred to the earth through the liquid circulating in the loops underground.
Do I need separate geothermal ground loops for heating and cooling?
No, the same loop works for both. When changing from heating to cooling, or vise versa, the flow of heat is reversed by a mechanism inside the unit.
EER (Energy Efficiency Ratio)
The ratio of cooling provided by a geothermal heat pump to the energy it consumes. Higher EER equals higher efficiency.
COP (Coefficient of Performance)
The ratio of heating provided by a heat pump to the energy it consumes. Higher COP equals higher efficiency.
Compressor
The compressor moves the refrigerant through the geothermal heat pump to facilitate heat transfer between the air in your home and the heat pump.
Water Flow Control
In order for a geothermal heating and cooling system to exchange heat via its underground loop, water must be continuously circulated between the ground and the heat pump. This is the job of the water flow control.
vFlow® Internal Variable-Speed Water Flow Control
vFlow® intelligently varies water flow to minimize pump energy consumption.
External Fixed-Speed Water Flow Control
This is the traditional method of water flow control in which fixed (single-speed) pumps are housed outside of the heat pump. This method of water flow control requires a bit more space to install and is not as efficient as vFlow®.
Pond/Lake Geothermal Loop
Indoor Fan
The indoor fan is responsible for circulating conditioned air throughout a home’s air conditioning ductwork and is housed inside of the heat pump. Heat pumps are currently offered with 2 types of indoor fans:
Variable Speed Indoor Fan
Variable-speed indoor fan intelligently varies fan speed to minimize energy consumption.
Single Speed Indoor Fan
The single speed indoor fan operates at only one speed. It gets the job done but is not as energy efficient as the variable speed fan.
Electronic Controls
The electronic controls are the brains of a geothermal heat pump. They control all aspects of unit operation and receive and translate information from the thermostat.
iGate® Communicating Controls
iGate® Communicating Controls allow for 2-way communication between the thermostat and heat pump and analyzes the status of sensors and other 2-way communicating components to determine how best to operate your system for optimal comfort, efficiency, and long-term reliability.
Non-Communicating Controls
These are traditional electronic controls that do not support 2-way communication. These controls work but are not able to control geothermal system operation as efficiently as iGate® communicating controls.
Example of an open-loop geothermal system
Can a geothermal heat pump also heat water for my home?
Yes, using a hot water generator (HWG), some types of geothermal heat pumps can save you up to 50% on your water-heating bill by pre-heating tank water. The HWG is a factory-installed option.
Can a geothermal heat pump be added to my fossil fuel (gas, oil, propane) furnace?
Split systems can easily be added to existing furnaces for those wishing to have a dual-fuel system. Use the heat pump as the main heating source and a furnace as a supplement in extremely cold weather if additional heat is needed.
I have ductwork, but will it work with this system?
In most circumstances, yes. Your installing contractor should be able to determine ductwork requirements and any minor modifications, if needed.
What does a geothermal system cost?
A geothermal system for the typical home will cost more than if you bought a conventional central air conditioning system. But you wouldn’t be comparing “apples to apples.” To get an accurate comparison of costs you need to consider the following:
- Payback, or how long it takes to recover the difference in costs between the two systems using energy savings. Payback for most geothermal heat pump systems runs three to five years.
- State and local tax credits / incentives will significantly reduce the upfront cost of installing a geothermal system.
- Energy efficiency of the two systems. To get an accurate picture, make sure efficiency claims are substantiated. Your lifestyle and how well your home is insulated affect how economical a system will be, too.
- Total operating savings from heating, cooling and domestic hot water must be combined to get an accurate picture of total energy savings.
- Energy costs and availability, both present and future.
- Maintenance costs and system reliability.
- System lifespan.
- Take a look at our geothermal savings calculator to see how much geothermal can save you on your monthly energy bills.
Can I use a heat pump for radiant/hydronic floor heating (warm floors)?
Yes, water-to-water heat pumps heat water instead of air. The principle is the same as far as loop piping is concerned. Warm water is circulated through the floor to heat the home. Our Tranquility Water-to-Water Series of heat pumps are excellent choices to use for radiant or hydronic heating.
Where do I find out my unit information? Model number and Serial number?
Unit information can be found on the name plate at the front panel of unit.
How long is my warranty period?
Please contact a local ClimateMaster Distributor or Representative for warranty information.
What do I need to do to get technical help from factory?
You should contact your local distributor for any technical assistance. They should be able to assist. Distributor can contact the factory for assistance if needed.
What are the pressure settings of HP/LP switches?
Pressure ratings of the switches installed in a unit may vary from equipment to equipment. Please contact ClimateMaster technical service for pressure ratings for your equipment. Please be prepare to provide unit information when calling ClimateMaster technical support.
Compressor will not come on?
Check for 24V at Y to ground if so, check for 24V to ground on the first red wire on HP pin 1 if so, it’s a bad control board.
Why do we have a drier on discharge line?
In most ClimateMaster heat pumps a muffler is installed in discharge line. This is not to be considered as a filter drier.
What does a single (1) flash mean in test mode?
The ratio of heating provided by a heat pump to the energy it consumes. Higher COP equals higher efficiency.
What does test mode do to the operation of the unit?
Test Mode allows the service personnel to check the operation of the control in a timely manner. By momentarily shorting the test terminals or switches, the Control enters a 20-minute Test Mode period in which all time delays are sped up 15 times.
How to retrieve fault code?
In Test Mode, The Alarm Relay will cycle on and off similar to the fault LED to indicate a code representing the last fault, at the thermostat. Count the number of flashes and compare to the “LED and Alarm Relay Output Table” in the unit IOM.
What does the # of flashes mean?
“Flashing Appropriate Code” means that the Fault LED will always flash a code representing the last fault in memory. If there is no fault in memory, the Fault LED will flash code 1.
What is slow flash and fast flash?
Slow flash will be 1 flash per every 2 seconds. It is displayed when the control is in Fault Retry mode. See IOM for more details.
Fast flash will be 2 flash per every 1 second. It is displayed when the control is in Lockout mode. Compressor will not be energized in Lockout mode. See IOM for more details.
What is a CO fault?
“Condensate Overflow” Code = 6 – The Condensate Overflow sensor must sense overflow levels for 30 continuous seconds to be recognized as a CO fault. Condensate Overflow will be monitored at all times. The Fault LED will immediately begin flashing Code 6 when a Condensate Overflow Fault occurs. Condensate overflow will be monitored during compressor run cycle.
Where are ClimateMaster units manufactured?
All of ClimateMaster’s 610,000 square feet in facilities operate in Oklahoma City, Oklahoma, which means ClimateMaster units are manufactured in the United States using American labor. While the trend nationally is to outsource labor outside the United States, ClimateMaster has made the commitment to remain proudly American made.
Where does ClimateMaster acquire component parts?
To produce a quality unit, you have to start with quality components. ClimateMaster’s Purchasing Department is relentless in its search for the best components for our products – while securing these components at prices that keep costs low. Any new component must go through a grueling testing phase before it ever sees the production line. Working closely with vendors and their engineers, we continually find new ways to not only improve our units, but to ensure component quality as well. Sister companies like KOAX, who produce our coaxial heat exchangers, allow ClimateMaster to provide components specifically designed for our applications.
Have ClimateMaster units won awards?
ClimateMaster leads the industry in product awards and certifications. From 100% Air-Conditioning, Heating and Refrigeration Institute (AHRI) performance ratings to industry awards for innovation, ClimateMaster applies cutting-edge technology to every product we design and manufacture. ClimateMaster’s Tranquility® 30 Series has won multiple awards and is widely accepted as a leader in the industry. You know you are doing great things when a lot of people tell you so.
Does ClimateMaster test its units?
ClimateMaster has one of the largest testing facilities of any water-source heat pump manufacturer including the reverberant, ISO 3741 Certified sound testing room in the industry. Innovation and product improvements are a mainstay of the ClimateMaster Engineering Lab. Our people are what make the difference in the development of superior products in a timely manner. Our certified facility has seven automated test cells capable of testing a wide variety of unit types under varying conditions. These cells are capable of producing data twenty-four hours a day, seven days a week.The development time of equipment is significantly reduced allowing ClimateMaster Engineers and Lab Technicians to spend more time on the actual development process. This team effort has allowed us to maintain a high degree of competence in our industry. Our test cells and test equipment are calibrated and certified periodically, per recognized industry standards, to ensure the data is accurate and repeatable. In addition to testing new concept units, the lab continually audits production units throughout the year to ensure quality performance and reliability.
Is ClimateMaster associated with anyone in your industry?
ClimateMaster works closely with the International Standards Organization (ISO), the American Society of Heating, Refrigerating, and Air Conditioning Engineers (ASHRAE), and the Electrical Testing Laboratories (ETL), to insure that our equipment not only meets the highest performance standards, but meets the highest industry standards as well. ClimateMaster has celebrated many consecutive years of 100% success rate in AHRI’s performance certification program. An uncommon feat in the industry, this is a testament to the craftsmanship, design, and construction of every ClimateMaster unit.